Ticket loggin
Tickets in Que
6 Call Outs 8 Tier 1 Escalations 4 Ditractor Surveys
Queries that are based for outbound calls from detractors we have found with patients.
this will be on service levels and determining how we could have made patients experience a whole lot better than it is.
Call Outs will be updated by Team leaders and will be resolved by Tier 2 agents confirming with the Pt what the concern and issue is and if the issue has been resolved.
a list of call outs to avoid for agents to understand what is expected of them will be below
This Tab will be focused on the type of queries that have not been resolved over long periods of time and have second requests on them, showing that they need to pushed up the que with urgency
Below will be a list of those.
Tickets in Que
6 Call Outs 8 Tier 1 Escalations 4 Ditractor Surveys
Tickets in Que
6 Call Outs 8 Tier 1 Escalations 4 Ditractor Surveys
Tickets in Que
6 Call Outs 8 Tier 1 Escalations 4 Ditractor Surveys